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Hotel · Hanoi · Ha Noi Municipality

Phoenix Palace Hotel Hanoi

A well-kept 4-star hotel in Hanoi's Old Quarter, a 6-minute walk from Hang Gai Street and close to the city's main attractions.

  • 6-minute walk to Hang Gai Street
  • Staff rated 9 out of 10 by guests
  • Free Wi-Fi in all rooms
8.2 Great 330 reviews Booking.com 8.2 · 330 reviews

About

Phoenix Palace Hotel Hanoi

Phoenix Palace Hotel Hanoi sits on Phu Doan Street in the heart of Hanoi's Old Quarter, a 6-minute walk from the shopping and street-food hub of Hang Gai Street. The hotel is described as comfortable and well-kept, with a range of practical amenities like 24-hour reception, currency exchange, and a spa and wellness centre.

Guest reviews consistently highlight the attentive staff, who help with tour bookings, train tickets, and even taxi rides to the station. The breakfast buffet is frequently praised for catering to different tastes, and the location makes it easy to explore major attractions on foot. Rooms are noted as clean and nicely furnished, though some guests mention that the standard rooms can feel compact.

  • No smoking on site
  • Parking
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • Express check-in/ -out

In brief

What works, what to weigh

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Strengths

4 reasons to book
  • Central Old Quarter location — A 6-minute walk from Hang Gai Street and within easy reach of the city's main attractions, making it easy to explore on foot.
  • Highly praised staff — Guests consistently mention the helpful and courteous team, who go out of their way to assist with tours, tickets, and even personal errands.
  • Good value for the class — With a value rating of 8.1 and competitive rates, guests feel they get a solid experience for the price.
  • Breakfast with variety — The breakfast buffet is regularly noted as catering to different tastes, a common positive in guest reviews.
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Worth weighing

4 to weigh
  • Rooms can feel compact — Some guests found the standard rooms and one-bedrooms small, especially for longer stays or with children.
  • Not a luxury property — While well-kept, it is described as 'not luxurious' — those expecting high-end polish may be underwhelmed.
  • No pets allowed — The hotel does not permit pets, so travellers with animals will need to look elsewhere.
  • Limited on-site parking — Parking is available but possibly constrained given the central Old Quarter location; valet parking is offered.

01 — Rooms

Rooms & rates

High season: summer dates usually book out a few weeks ahead.

Standard Room

  • 2 Single beds

Suite

Family Suite

Deluxe Family Room

Triple Room

  • Sleeping arrangements for 3 persons
  • City view
  • Shower
  • Heating
  • Balcony

Luxury Quadruple Room

  • Sleeping arrangements for 4 persons
  • Shower
  • Heating
  • Bathtub
  • Air conditioning

Connecting Room

  • 3 Single beds
  • City view
  • Shower
  • Heating
  • Bathtub

Junior Suite

  • 1 King-size bed
  • Shower
  • Heating
  • Balcony
  • Air conditioning

Family Room

  • 1 King-size bed,2 King Size Beds,3 Single beds
  • City view
  • Shower
  • Heating
  • Bathtub

Deluxe Room

  • 1 King-size bed
  • Shower
  • Heating
  • Bathtub
  • Air conditioning

02 — Amenities

Services & amenities

Everything included at this stay — the facilities and essentials, at a glance.

General

  • 24-hour reception
  • Lift
  • No smoking on site
  • Safe deposit box
  • Currency exchange
  • Key card access
  • Luggage storage
  • Locker room
  • 24-hour security

Services

  • Room service
  • Housekeeping
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Car hire
  • Paid airport shuttle
  • Valet parking
  • VIP check-in/ -out
  • Express check-in/ -out

Room Amenities

  • Air conditioning
  • Mini-bar
  • Soundproofed rooms
  • Sitting area
  • Terrace
  • Tea and coffee facilities
  • Ironing facilities
  • Free toiletries
  • Electric kettle
  • Flat-screen TV
  • Parquet floor

Wellness & Leisure

  • Spa & wellness centre
  • Leisure/ TV room
  • Garden furniture

Connectivity

  • Free Wi-Fi in rooms

03 — Reviews

What guests say

Recent verified reviews from guests who stayed here.

8.2
Great 330 reviews

Guest-rated 8.2/10 from 330 reviews

Booking.com · 8.2 · 330 reviews
8.2Verified guest

“The hotel exceeded all expectations and my stay was really great. Everything was wonderful, and the exceptional location was close to many tourist attractions in Hanoi that you can walk to. The staff were consistently courteous, and the best breakfast for all tastes was a nice touch. There was free Wi-Fi in all rooms and the service in general was excellent.”

8.2Verified guest

“We really enjoyed the great-sized and nicely furnished room, which came with toothpaste and the possibility to make coffee.”

8.2Verified guest

“A comfortable and clean environment with amazing staff willing to help with anything. The location is perfect for exploring the city's culture, right next to bustling shops and famous attractions.”

8.2Verified guest

“Exceptionally helpful staff, especially the hotel's manager, Mr Kenny. Dzung, the tour manager, was again very helpful, particularly with his ability in opening refreshments. Thanks again, fellows.”

8.2Verified guest

“My partner and I enjoyed a two-night stay at this hotel. The staff were very friendly and helpful booking a tour to Halong Bay and train tickets onwards to Hue. One of the staff members even took us in a taxi to the train station and put our bags on the train. The room was standard and clean. Breakfast was included and basic American. The hotel is located in the old quarter and is central. Upon returning to the hotel after our Halong Bay tour, the staff greeted us, offered us a shower and internet use, and had our train tickets ready even though we were not staying at the hotel that night.”

8.2Verified guest

“We spent 8 nights with our 4-year-old in a cozy one-bedroom that quickly felt cramped. The staff were amazing, especially Anna, who helped us with a free upgrade to a spacious family room. Her friendly approach and excellent English were great. The strategic location allowed us to explore all major attractions on foot, reducing the need for transport stress.”

04 — Location

Getting around Hanoi

The property sits in Hanoi.

Old Quarter: The hotel sits in the heart of Hanoi's Old Quarter, a lively area of narrow streets, markets, and street food. Major attractions are within walking distance, and the location is repeatedly praised by guests for convenience.

Hang Gai Street: A 6-minute walk away, this street is known for silk shops and souvenirs, a good starting point for exploring the city.

27 Phu Doan Street, Hanoi, Ha Noi Municipality, 10000, Vietnam

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05 — Good to know

Policies & conditions

Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.

Check-in
From 14:00-23:59
Check-out
By 06:00-12:00
Cancellation
Free cancellation on many rates — terms on booking page
Payment
Pay-at-hotel available on many rates; final terms at booking
Pets
Not allowed
Property
23 rooms

06 — Questions

Frequently asked

What are the check-in and check-out times?

Check-in is from 14:00 to 23:59, and check-out is from 06:00 to 12:00.

Is parking available at the hotel?

Yes, the hotel offers parking and valet parking. However, given the central Old Quarter location, it may be limited.

Are pets allowed?

No, the hotel does not allow pets.

Does the hotel offer airport transfers?

Yes, a paid airport shuttle is available.

Is breakfast included in the stay?

Many guests mention breakfast is included, and it is frequently praised for offering a variety of options.

Nearby

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The bottom line

Phoenix Palace Hotel Hanoi is a dependable, central choice for exploring the Old Quarter. Its strengths lie in its location, staff, and breakfast — not in luxury or spacious rooms. Ideal for travellers who prioritise convenience and service over high-end amenities.

8.2A well-run, friendly base in the heart of Hanoi.

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